Erin Interviews Fran Tone

Loyalty and trust in the workplace is tough to come by these days and honestly as a business owner it starts with you…  With you instilling and creating that work environment that curates the IRON CLAD TRUST among the upper management, the employees and your clients.  If you currently don’t have that in your business or want more of it or a better balance I suggest you stick around to figure out how to stretch your bandwidth to tackle this and why it will pay off for you!

Take a listen!
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Highlights:
4:37 Ski Slope Lessons
6:49 Emotional Intelligence is critical for developing trust
8:10 Back story doesn’t always make you trust
13:30 Fear is a distortion of your skills
15:30 Emotion or Thought – which comes first
18:29 EI is how well you identify and manage your emotions and then manage others
21:00 EI Leadership – it’s not what you say or what you do…  it’s how you show up
28:40 3 Step Process to break the pattern
37:00 Don’t Mind Read and Don’t Assume!

Find Fran: www.francinetone.com
Grab Fran’s Book:  www.ArtofActionBook.com